Frequently Asked Questions
Shipping & Delivery
Free shipping with us – no minimum order value.
Delivery time is usually 24-48 hours within Germany. After shipment
you will receive a tracking number via email.
We deliver to Germany, Austria, and Switzerland.
As long as your order has not yet been shipped, you can change or cancel it.
Simply send us a short email to info@gusskoenig.de.
Payment
You can pay with credit card, PayPal, Klarna, or VISA
Yes, all payments are encrypted and processed through certified payment providers.
Returns & Cancellations
Yes, you have a 30-day right of withdrawal from the receipt of the goods. All details can be found in our
cancellation policy.
As a customer, you bear the costs of the return shipment.
Upon receipt of your cancellation, we will refund the amount within 14 days at the latest, as soon as we have received the goods back or you have provided proof of return.
Warranty
We provide a 30-year warranty on our Dutch ovens and pans.
The warranty covers defects in materials and workmanship under normal, proper use.
Product Maintenance
Our products are pre-fired and ready for immediate use. An additional
seasoning will further improve the patina, but is not strictly necessary.
After use, hand wash it with warm water without detergent. Then dry it thoroughly and rub it thinly with oil to protect the patina. Do not put it in the dishwasher.
Yes, our products are suitable for gas, electric, induction, oven, as well as for fire and BBQ.
Rust usually occurs due to a lack of care after washing. Always dry the product
thoroughly and oil it lightly – that way the patina will be preserved.
Miscellaneous
After registering, you will receive a confirmation email with your personal
discount code, which you can simply enter at checkout.
By e-mail to info@gusskoenig.de or by telephone at +49 69 54000663.